IT Helpdesk Agent (m/f/d)

Agraya GmbH, based in Cologne, Germany, is the umbrella company behind the GLOBALG.A.P. and GGN label brands. With over 20 years of experience in standard setting and solution development, Agraya operates globally with the aim to empower agricultural supply chains with trusted intelligence that enhances operational efficiency.

Our goal is to redefine global agriculture as a force for equitable prosperity, ecological resilience, and human dignity—where farmers of every scale thrive as empowered partners in shaping a sustainable future.

We are looking for an IT Helpdesk Agent (m/f/d) working 39h/week to start immediately.

What you will do:

• Diagnose and resolve technical issues, minimizing downtime and ensuring user satisfaction
• Handle and fulfill user requests for IT services, ensuring timely delivery and proper documentation
• Provide troubleshooting and resolution for technical issues, ensuring systems and applications function optimally
• Ensure the secure creation, modification, and removal of user accounts and access rights

What we are looking for:

• Degree in the field of computer science, information technology or a completed vocational training in the relevant field
• 1-2 years of practical experience in a first level support role
• Solid expertise in diagnosing and resolving software, hardware, and network issues
• Knowledge of operating systems and common enterprise software (e.g. Microsoft 365, Azure)
• Proficiency in English (C1 level)

What you can expect from us:

• Flexible working hours & mobile office options (within Germany) for a healthy work-life-balance
• Diverse, values-driven team committed to making farming safer and more sustainable
• Personal and professional growth through continuous learning and ownership culture
• Free public transport with "Deutschlandticket"
• Exclusive employee discounts (Corporate Benefits)
• Health & well-being programs for body & mind (Urban Sports Club / Open Up)
• Central office location in downtown Cologne

Interested?

To get a better insight into our vision with Agraya, you are welcome to watch this video: https://www.youtube.com/watch?v=VaOdp3yDhQc . We will be happy to read your motivation letter and CV. Please apply via our online form and make sure you submit your documents in English.