Operations Specialist - Mandarin Speaker (m/f/d)

About J&T Express

J&T Express is a fast-growing global logistics company with a strong focus on e-commerce and last-mile delivery.

With operations across Asia and rapidly expanding across Europe, we are building scalable operations and strong customer experience standards in Germany.

Behind every smooth delivery is a well-structured operation. And behind that, people who understand processes, data, and quality.

If you enjoy bringing structure into complexity, improving service quality, and working closely with different stakeholders - this role might be a strong fit.

Your Responsibilities

• Act as a key interface to BPO partners and support daily operational communication
• Support business volume forecasting and assist in operational planning
• Monitor service quality through call and chat audits (e.g. communication style, issue handling, documentation)
• Identify improvement areas based on data and operational insights
• Support the development and delivery of trainings for operational teams
• Create and maintain training materials, guidelines, and assessments
• Train stakeholders on internal systems and processes

Your Profile

• First experience in operations, customer service, BPO environments, or similar fields
• Strong analytical mindset and confidence in working with data
• Good understanding of operational processes and service quality management
• Experience in training, coaching, or creating training materials is a plus
• Comfortable working with common office tools and data analysis tools
• Strong communication skills and structured way of working
• Fluent in Mandarin & English, German is a plus

What You Can Expect

• A role with real impact on service quality and operational excellence
• The opportunity to shape processes in a growing international environment
• Close collaboration with cross-functional and international teams
• A dynamic setup where ideas are welcomed and improvements are visible

Sounds exciting? Then we look forward to getting to know you!

If you have any questions regarding the role, you can reach out via: de-hr@jtexpress.de