Implementation Engineer (m/f/d)

Tracie Healthcare Solutions GmbH is a start-up for software solutions in the medical field. It is a corporate venture of the leading laboratory product manufacturer Greiner Bio-One (GBO).

Our software provides process optimization for the pre-analytical phase of laboratory diagnostics through digitalization. Our goal is to improve sample collection and reduce errors to ultimately increase patient safety. Several hospitals and laboratories in Europe use our software in routine patient care every day.
When you become part of Team Tracie, you'll contribute to digitalization and quality improvement in healthcare.

We are looking for an experienced (m/f/d) Implementation Engineer, based in Linz or Munich, full-time or part-time.

Driven by a clear mission for customer centric implementation service, as the Implementation Engineer you will be responsible for deploying and configuring our software solutions to meet the needs of our clients. As part of our Product team, you will have a strong technical background, excellent problemsolving skills, and a passion for delivering exceptional customer experiences.

Your profile

Minimum two years of experience in a similar role
A customer-centric mindset and desire to work directly with B2B customers
Experience with MS SQL Server is a must
Prior knowledge of HL7 API connectivity is a plus
Very good communication skills
Structured and transparent way of working
Hands-on and strong in problem solving through solution-oriented mentality
Highly motivated to get things done
Must be fluent in English and in German. French, Italian, Spanish is a strong plus
Willingness to travel to international customer sites (<10%)

Key responsibilities

Implementation of our software solutions, including installation, configuration, and integration with 3rd party systems (Laboratory Information Systems)
Develop and maintain implementation plans, project timelines and documentation together with our Customer Success Managers
Provide technical support and assistance to clients throughout the implementation process
Provide technical 3rd level support of our software solutions
Contributing to the design and optimization of support processes

Why us?

Great chance to shape an international corporate venture
Be part of a team that develops and markets a software solution that improves laboratory diagnostic and patient care
Broad spectrum of tasks and high level of responsibility in an agile and flexible working environment
Great purpose driven team of 16 colleagues with a strong team spirit and GBO colleagues worldwide
Be part of an international network of health care professionals
Attractive remuneration including bonus incentives

What else?

We as you are based in Linz or Munich – you also work remote (hybrid model)
Great serviced office space in the heart of Munich and Linz with lots of community and networking events
Tracie is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

About us

Tracie is more than a software.

We believe in a world where healthcare professionals have more time to provide outstanding patient care by setting new standards in the diagnostic sampling process through our sustainable ecosystem.

Apply now →